Support
Our quality engineering is backed by expert service, support and advice to ensure that customers receive reliable and effective solutions
Please contact us to discuss how we can help.
UK office +44 (0)1223 627500
US office +1 855 601 5867
Complete peace of mind
Our support engineers provide levels of service and support to suit customer needs, in-house capabilities and expertise. We maintain a global partner network across Japan, China, Russia, Korea and Australasia providing a complete product support service for customers working outside European and US office hours.
Contact Us:
UK office +44 (0)1223 627500
US office +1 855 601 5867
In-house support includes:
- telephone & email support
- remote application support
- secure dial-up access to instrumentation to assist with fault diagnosis
- site visits
- preventative maintenance
- training
- full technical assistance
Our support engineers provide levels of service and support to suit customer needs
Technical support
Service agreements
Application support
Training
Instrument relocations
Contact us
US office +1 855 601 5867
What our customers say
The reason why I keep going back to to Labtech is mainly because of their customer service. They have procedures in place but their technicians are more than happy to go out of their way to help and it is the main thing I like about the company.
What our customers say
The customer service has always been, absolutely stellar for us… It’s the customer relationship and the service that Labtech provides that really stands out on the market for us
A personal relationship
Our service and support commitment to
A global service
Many of our customers are based 7,000 miles away from our headquarters. Our ability to support them remotely is a great accomplishment that we are proud of and work hard to maintain.