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Individual responsibilities
Chris provides product demonstrations for prospective customers. The demo process starts with a pre-demo technical call to understand what the customer is trying to achieve scientifically. Getting the instrument delivered and setup, he is then able to demonstrate features and benefits tailored to each customer’s needs. Post-purchase, Chris provides application support for customers who wish to develop their processes further. Internal training and assisting his colleagues also play a part in his role— this includes software and relevant scientific concepts.
Skills
Understanding a customer’s project and laboratory management needs; seeing issues in context and charting a clear path to the best solution.
Responsibilities
Our team of Field Applications Scientists is focused on our customer’s scientific projects from the very first interaction during the purchasing process. During this period, we provide instrument and software demonstrations which give scientists the opportunity to visualize how our technology fits with their workflows. The FAS team also assists with instrument installation, provides customized applications training and helps with experiment design and protocol optimization. We are also engaged in the ongoing scientific and technical support.Best parts of the job
Chris gets to work with amazing customers and colleagues— scientists who are really making a difference in the world. He also enjoys seeing in action how crystallography fits into the broader picture of science. The best part is working with colleagues with background and insights that help him seem smarter than he actually is!
Professional Achievements
Chris had obtained several professional achievements in a number of roles over the years. As a student in graduate school, his greatest achievement was receiving multiple TA of the year awards. As manager of a core lab, it was setting up and running a state-of-the-art high-throughput crystallography facility from scratch and expanding our user base five-fold. As an Application Scientist, his greatest achievement so far is being part of a collaborative team both internally and externally which pushes the boundaries of scientific accomplishment.
Professional Ambitions
Chris would like to continue to learn about different areas of science outside his field of study (crystallography) including, genomics, assay development and cryo-EM.
More about Me
Chris chose science because he has a desire to understand the physical world around him in a rational, evidence-based way. Through hard-work, determination, failure, recalibration and ultimately success to achieve a modicum of that understanding, with the knowledge that there will always be scientific questions that need answering, is what drove his passion for science in the very beginning and is what continues to excite him today.Following his PhD studies in Chemistry at the University of Hawaii and a two-year protein crystallography post-doctorate at the Wadsworth Center in Albany, NY, Chris headed the crystallography facility in the Macromolecular Structure Group at the University of California in San Francisco for 17 years. Then, in the autumn of 2017, he joined SPT Labtech as the US West Coast Field Application Scientist.
Outside of work he has several hobbies including spending time with my family, cycling, gardening and cooking/baking.