This is a serious problem, and will require some investigation to locate the vial. If this fault has occurred, contact reliance for assistance.
If a transport pipe has been damaged or kinked so that vials cannot pass through it, it needs repairing.
- Use the 'System Availability' options in the Management tab in Director's Service|Settings to take Transport offline if you will need to take e.g. the Router offline to free the vial.
- Take the devices closest to the trapped vial offline, using Director.
- Switch off power to the connected devices.
- First try to manually flex and reshape the pipe so that it is circular, which should remove minor distortions and kinks. This may free the vial.
- If that does not work, check that you have spare black lab2lab pipe connectors and a spare section of transport pipe. You can obtain any spares you need from SPT Labtech.
- Cut out the pipe using pipe cutters: making sure you cut square, and free the vial. Reconnect the cut ends with a pipe connector as shown above.
- If the pipe is damaged, cut out the affected section and free the vial.
- Replace it with a new section, connecting it with two pipe connectors.
- Power up.
- Using Director, bring the affected devices back online.
- Read the vial's barcode, to identify it.
- Edit the vial in Director to remove it from the system.
- If it is undamaged, resubmit the vial from any Sender.