If a vial is trapped in the Router e.g. because it is damaged, you will need to manually remove it.
Danger: The contents of vials may be harmful by skin contact or by inhalation. Wear appropriate PPE when handling damaged vials
- Using Director, disable the Router.
- Power it down.
- Remove the acrylic cover by undoing the finger release screws.
- The trapped vial will be visible at the end of the rotating arm, as shown below.
- Using a 4mm hex key, remove the holder at the end of the arm, and then remove the vial from the holder.
- To re-fit the holder, place a 0.1mm feeler gauge (or single sheet of A4 paper) between the Router top plate and the top face of the holder.
- Screw the holder back in place with the 4mm hex key.
- When the holder is secure, remove the feeler gauge or paper to allow the Router to operate.
- Refit the cover.
- Power up.
- Re-enable the Router in Director.
- Resubmit the vial at a Sender.